Soccer Insider

1. General Refund Policy

Soccer Insider offers refunds under specific circumstances to ensure customer satisfaction while maintaining the integrity of our business operations. Our refund policy may vary depending on the type of product or service purchased.

We process eligible refund requests within a reasonable timeframe and aim to make the refund process as smooth as possible for our customers. However, we reserve the right to refuse refunds that do not meet our eligibility criteria as outlined in this policy.

2. Eligibility for Refunds

To be eligible for a refund, you must meet the following general conditions:

• Your request must be made within the specified timeframe for the product or service category
• You must provide proof of purchase (order confirmation email, receipt, or order number)
• The product or service must meet the specific eligibility criteria outlined for its category
• Your request must be submitted through our official refund request channels

Please note that meeting these general conditions does not guarantee a refund. Each refund request is evaluated on a case-by-case basis according to the specific criteria for the product or service in question.

3. Digital Products and Subscriptions

E-Books, Training Programs, and Digital Guides

For one-time digital product purchases (e-books, training programs, digital guides):

• Refund Window: 14 days from the date of purchase
• Eligibility Criteria: The product must not have been downloaded more than once, and you must provide a valid reason for your dissatisfaction
• Refund Amount: 100% of the purchase price if all criteria are met

Premium Content Subscriptions

For recurring subscription services:

• Refund Window for New Subscriptions: 7 days from the initial subscription date (applies to first-time subscribers only)
• Cancellation Policy: You may cancel your subscription at any time through your account settings. No refunds are provided for partial subscription periods, but service will continue until the end of the current billing cycle
• Eligibility Criteria: For refunds within the 7-day window, you must have accessed the premium content no more than 3 times
• Refund Amount: 100% of the first subscription payment if all criteria are met

Online Courses

For online course purchases:

• Refund Window: 30 days from the date of purchase
• Eligibility Criteria: You must have completed no more than 25% of the course content and provide specific feedback about why the course did not meet your expectations
• Refund Amount: 100% of the purchase price if all criteria are met

4. Physical Products

For physical merchandise (clothing, equipment, accessories):

Return and Refund Conditions

• Return Window: 30 days from the delivery date
• Condition Requirements: Items must be unused, unworn, unwashed, in the original packaging, and with all tags and labels attached
• Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged item, wrong item shipped, etc.)
• Refund Amount: 100% of the purchase price (excluding original shipping costs) once the returned item is received and inspected

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of receiving the item
• Provide clear photos of the damage or defect
• We will arrange for a replacement or full refund (including original shipping costs)
• Return shipping for damaged or defective items will be covered by Soccer Insider

Exchanges

We offer exchanges for physical products within 30 days of delivery, subject to availability. To request an exchange:

• Contact our customer service team with your order number and exchange request details
• Return the original item following our return instructions
• Once we receive the returned item, we will ship the replacement product
• If the exchanged item has a different price, the difference will be charged or refunded accordingly

5. Refund Request Process

To request a refund, please follow these steps:

1. Contact Customer Service: Email us at support@soccerinsider.com with the subject line "Refund Request" or use the contact form on our website
2. Provide Information: Include your order number, the date of purchase, the specific item(s) you want refunded, and the reason for your refund request
3. For Physical Products: Wait for our response with return shipping instructions before sending any items back
4. Follow Instructions: We may request additional information or documentation to process your refund request

All refund requests are reviewed by our customer service team. You will receive an email confirmation once your request has been received and another notification when a decision has been made regarding your refund.

6. Refund Processing Time

Our refund processing times are as follows:

• Digital Products: Refunds are typically processed within 5-7 business days after approval
• Physical Products: Refunds are processed within 7-10 business days after we receive and inspect the returned item
• Subscriptions: Refunds for eligible subscription cancellations are processed within 5-7 business days

Please note that while we process refunds promptly on our end, it may take additional time for the refund to appear in your account depending on your payment method and financial institution. Credit card refunds typically take 5-10 business days to reflect in your statement, while other payment methods may vary.

7. Refund Payment Methods

Refunds are processed using the same payment method used for the original purchase:

• Credit/Debit Cards: Refunded to the original card used for the purchase
• PayPal: Refunded to your PayPal account
• Bank Transfer: Refunded to the originating bank account
• Other Payment Methods: For other payment methods, we may issue store credit or process the refund through an alternative method if the original payment method cannot be refunded

In certain circumstances, we may issue refunds in the form of store credit or gift cards, especially if the original payment method is no longer available or valid.

8. Exceptions and Non-Refundable Items

The following items and situations are generally not eligible for refunds:

• Gift cards and promotional codes (except where required by law)
• Personalized or custom-made items
• Downloadable digital content that has been accessed beyond the permitted limit specified in the eligibility criteria
• Subscription fees beyond the specified refund window
• Shipping and handling fees (except in cases of our error)
• Products or services explicitly marked as "non-refundable" at the time of purchase
• Items damaged due to customer misuse, negligence, or improper care
• Refund requests made outside the specified timeframe for the product category

We reserve the right to deny refund requests that do not comply with our refund policy or that we determine are fraudulent or abusive in nature.

9. Order Cancellations

You may request to cancel an order under the following conditions:

• Digital Products: Orders for digital products can be cancelled within 24 hours of purchase if the content has not been accessed or downloaded
• Physical Products: Orders for physical products can be cancelled before the order has been shipped
• Subscriptions: New subscriptions can be cancelled within the refund window specified above

To request an order cancellation, contact our customer service team immediately with your order number and cancellation request. If your order has already been processed or shipped, you will need to follow our standard return procedure instead.

10. Contact Information

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:

We aim to respond to all refund-related inquiries within 2 business days.